Re: Pacesetters so cheap almost free Quote:
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Originally Posted by GeddyLee  I got this reply back from the BBB. This was Parts Train's explaintion and resolution for this mess  Company's ResponseCompany's Initial Response - Posted 07/08/2008 Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We checked our catalogs and we regret to inform you that there was indeed an error in the pricing that we posted for this particular item. Please be informed that we made the necessary adjustments on our description to rectify the problem. To compensate the customer for this error, if you should place an order with us, we will give you a 10% discount on parts. Please let us know if you have other questions by calling our Sales or Customer Service at 800-913-6119. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it allows us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and we hope that you give us a chance to make this up to you in the future. Thank you. Please be informed that we made the necessary adjustments on our description to rectify the problem.if you may order the part, we will give you a 10% discount on parts. All I can say is.............BITE ME  We tried  |
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